bck99 Terms and Conditions

1 General Terms

bck99 is an online gaming platform that provides live casino, cricket betting, slot games and virtual sports services for users in Bangladesh. By using the bck99 website, mobile platform and all services offered on it, you are agreeing to these terms and conditions.

These terms and conditions form a legal agreement between bck99 and the user. If you do not agree to any part of this agreement, please refrain from using our platform. bck99 reserves the right to amend these terms at any time.

In this document, "user", "you" and "your" refer to any person registered on or using the platform. "bck99", "we" and "our" refer to the authority operating the bck99 platform.

2 Eligibility and Age Requirement

To open an account and use services on bck99, the following eligibility criteria must be met:

• You must be at least 21 years old.
• You must provide valid and verifiable identification.
• You may register using an active Bangladeshi mobile number or email address.
• Each person may operate only one account — multiple accounts are strictly prohibited.
• It is entirely your responsibility to ensure that online gaming is not legally prohibited in the region where you reside.

3 Account Management

All information provided at registration must be completely true and accurate. bck99 reserves the right to close without notice any account found to have been opened with false information.

3.1 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are responsible for all activities carried out from your account. If you believe there has been unauthorised access to your account, notify our support team immediately.

3.2 Verification Process

bck99 reserves the right to verify any account at any time. You may be asked to submit a national ID card, passport or other documents. Withdrawals may be placed on hold until verification documents have been submitted.

4 Deposit and Withdrawal Rules

Financial transactions on the bck99 platform are processed securely and quickly. The main terms for deposits and withdrawals are set out below:

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• You must use a payment account registered in your own name only — third-party accounts are strictly prohibited.
• If a deposit is not reflected in your account, send proof of the transaction to our support team.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 10 to 45 minutes.
• Withdrawals will only be made via the same method used for the deposit and are subject to completed account verification.
• Withdrawals cannot be made before bonus wagering requirements have been met (see the Bonuses section).
• bck99 reserves the right to suspend the withdrawal process and conduct an investigation in cases of suspicious transactions.

5 Bonuses and Promotional Offers

bck99 offers various bonuses and promotional offers for new and existing members. All bonuses are governed by the following general terms:

5.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit up to ৳15,000.
• Bonus wagering requirement: 25x (deposit + bonus).
• No bonus funds may be withdrawn before the wagering requirement has been met.

5.2 General Bonus Terms

• Each bonus offer has its own validity period and terms, which will be clearly stated on the offer page.
• The same bonus cannot be claimed more than once by a single user.
• If bonus abuse is found, the bonus and any associated winnings will be forfeited.
• bck99 reserves the right to modify or cancel any bonus offer at any time.
• The VIP programme offers weekly cashback across three tiers — Bronze, Silver and Gold — see the bck99 Casino page for details.

6 Gameplay Rules

All games on bck99 are operated on a fair play basis. Game outcomes are determined through Random Number Generator (RNG) technology, which ensures impartiality.

• The individual rules of each game provider apply. You are advised to read the rules before starting a game.
• bck99 will not be held responsible if a session is interrupted due to loss of internet connection or a technical issue.
• If a technical error in a game result is proven, bck99 reserves the right to make the final decision.
• Playing the same game simultaneously on multiple tabs or devices is prohibited.
• Betting limits are set individually for each game and must be followed.

7 Prohibited Activities

The following activities are strictly prohibited on the bck99 platform and will result in account closure and forfeiture of funds:

• Betting or playing games using bots, automated software or artificial intelligence.
• Using the platform for money laundering or channelling illegal funds.
• Defrauding or attempting to defraud other users.
• Attempting to hack the system or send malware or any other harmful code.
• Creating more than one account (multiple accounts).
• Operating an account under a false identity.
• Operating an account on behalf of or in the name of a third party.
• Attempting to abuse or manipulate bonus funds.

8 Privacy and Data Protection

bck99 stores your personal information with the utmost confidentiality. To learn more about how we collect, use and protect your data, please read our Privacy Policy.

• Your information will never be sold to third parties.
• SSL encryption and the latest security technology are used on the platform.
• bck99 may be required to provide information under legal obligations or at the request of authorities.
• Documents submitted for account verification are stored on secure servers.

9 Responsible Gaming

bck99 believes in responsible gaming. We want our users to enjoy gaming as a source of entertainment, not addiction.

• You can set deposit limits, gaming time limits and loss limits for yourself.
• If needed, you can request that your account be temporarily suspended or permanently closed.
• If you encounter a gaming problem, our support team is always ready to help.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Account Suspension and Closure

bck99 may suspend or permanently close an account without notice in the following circumstances:

• Violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Suspicion of money laundering.
• Operating multiple accounts.
• Bonus abuse.
• Providing a false identity or documents.

Users may also request account closure at any time by contacting our support team. The opportunity to withdraw any valid balance will be provided before closure, unless forfeiture applies due to fraud.

11 Limitation of Liability

bck99 accepts no liability for the following:

• Game sessions disrupted due to loss of internet connection or technical errors.
• Financial loss caused by delays or failures of third-party payment systems.
• Unauthorised access to an account due to user negligence.
• Legal complications arising from online gaming laws in the user's country.

bck99 strives to provide the most secure and reliable service possible, but apologises for any temporary disruption due to technical reasons and will work to resolve issues promptly.

12 Policy on Changes to Terms

bck99 reserves the right to change, amend or update these terms and conditions at any time. For significant changes, notice will be provided via registered email or on the platform.

Continued use of the platform after any changes will be considered as your agreement to the new terms. You are advised to visit this page regularly to stay informed of the latest terms.

For any questions or complaints regarding these terms and conditions, please contact us. Our support team is available in Bengali 24 hours a day, 7 days a week.