bck99's Privacy Policy

1 Introduction and Scope

bck99 ("we", "us", or "the platform") operates a safe and reliable online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") applies to the bck99.cam website and all of its services.

When you register with bck99, use our services, or visit our website, you are considered to have agreed to the terms of this Privacy Policy. Do not use our services before reading this policy.

This Privacy Policy covers the following: what information we collect, why we collect it, how we use it, who we share it with, and what your rights are.

2 Information We Collect

bck99 may collect the following categories of information:

2.1 Personally Identifiable Information

Information we collect during your account registration and the identity verification (KYC) process:

• Full name (in both Bengali and English)
• Date of birth (for age verification — for users aged 21 and above only)
• National ID (NID) number or passport details
• Valid email address
• Bangladeshi mobile number
• Permanent address

2.2 Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket, or Upay mobile number
• Transaction history (records of deposits and withdrawals)
• Wallet balance information

We do not directly store any credit card or bank account information.

2.3 Automatically Collected Information

When you use our platform, the following is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Site usage logs (pages visited, time, and date)
• Cookies and session data
• Referrer URL

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming:

• Game play history and patterns
• Bet amounts and results
• Bonus usage history
• Session duration and activity

3 Purpose of Using Information

bck99 uses your personal information for the following legitimate purposes:

3.1 Account Management

• Creating, verifying, and managing your account
• Completing identity verification (KYC)
• Age verification (confirming 21+)
• Password recovery and security verification

3.2 Service Delivery and Improvement

• Processing financial transactions (deposits and withdrawals)
• Personalising the gaming experience
• Resolving technical issues and providing support
• Evaluating and improving platform performance

3.3 Legal and Regulatory Compliance

• Meeting anti-money laundering (AML) requirements
• Preventing fraud and ensuring security
• Complying with legal notices or court orders

3.4 Responsible Gaming

• Identifying problematic gaming behaviour
• Providing voluntary limit-setting features
• Temporarily suspending accounts when necessary

3.5 Communication

• Sending important account updates
• Providing support tickets and live chat service
• Informing you about relevant promotional offers (with consent only)

4 Information Sharing and Disclosure

bck99 does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third-party service providers for operating our platform — such as payment processors (bKash, Nagad, Rocket, Upay) and technology partners. These partners are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be provided in order to comply with a valid order from a court, regulatory authority, or law enforcement body.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a merger, acquisition, or transfer of part of the business, user information may be transferred to the new entity. Users will be notified in advance in such cases.

5 Cookie Policy

The bck99 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform (login sessions, security).
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help analyse platform usage and support improvements.

5.2 Cookie Controls

You can control or decline cookies through your browser settings. Please note that declining essential cookies may cause some features of the platform to not work properly.

6 Data Retention and Security

6.1 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, or security reasons.

Information related to financial transactions is generally retained for up to 7 years, in accordance with applicable financial regulations.

6.2 Security Measures

bck99 applies industry-standard security measures to keep your information secure:

• SSL/TLS encryption — all data transmissions are encrypted
• Encryption of stored data (encryption at rest)
• Firewall and intrusion detection systems
• Regular security audits
• Restricted staff access — limited to necessary information only
• Two-factor authentication feature

However, no data transmission over the internet can be guaranteed to be completely secure. It is your responsibility to keep your password confidential and to protect your account from unauthorised access.

7 Your Rights

As a bck99 user, you have the following rights:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will fulfil this request within a reasonable time.

7.2 Right to Correct Information

You may request the correction of incorrect or incomplete information stored in your account. Most information can be updated directly from your account profile.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, retaining some information may be our legal obligation due to legal requirements or ongoing disputes.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or messages at any time — through the unsubscribe link provided in each communication or by informing our support team.

To exercise these rights, please contact our support team.

8 Third-Party Links and Services

The bck99 platform may have connections with third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and payment service providers. These third parties have their own privacy policies, for which bck99 is not responsible.

When using payment services (bKash, Nagad, Rocket, Upay), you will be subject to that provider's separate terms of service and privacy policy.

9 Children's Privacy

bck99's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If it comes to our attention that information from a minor has been collected, we will immediately close that account and delete the information.

If you suspect that a minor has created an account, please contact us.

10 Policy Changes

bck99 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will:

• Display the updated date on this page
• Notify registered users by email
• Send a notification about significant changes when you log in to the platform

Continuing to use the platform after any changes means you agree to the updated policy. Visit this page regularly to stay informed about the latest policy.

11 International Data Transfers

bck99 is primarily a Bangladesh-focused platform. Data processing servers may be located in various countries. For international data transfers, we ensure that appropriate security measures are maintained and relevant legal requirements are met.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will respond to your request as soon as possible.